All products purchased on Chan Furniture M Sdn Bhd website are eligible for refund/exchange under the conditions listed below.

• Products delivered/picked up is not according to descriptions and photos shown on www.chanfurniture.my

• Products delivered/picked up is defective or parts are missing.

• All defective/unsatisfactory product must be reported within 7 days of delivery/picked up.

• Original receipts/invoices are required for all exchange.

• Item(s) must be in UNUSED condition with original price tag attached. We have the rights to reject any refunds/exchange if product is deemed to be used or has been altered from the original state.

• Product return can only be done once for each transaction.

• We will email to you the credit note once the process of returning is completed. Return process normally will take 7* working days from your return item request. Please note that it might take up to 15 working days for festive/peak/public holidays season.

• Chan Furniture (M) Sdn Bhd reserves the right for final decision.

• Chan Furniture (M) Sdn Bhd reserves the right to alter this policy at any time.

• Delivery charges paid are not refundable and in the event of exchanging items, customers are subjected to a new delivery fee if delivery service is required.

• Please note that each refund request is subjected to a 10% processing fee which will be deducted from the total invoice amount .

Example: Total invoice paid is RM1000 (inclusive of delivery charges of RM50)

Refund amount = RM900 (after the deduction of 10% total invoice amount & delivery charges)