You may request a refund if:

• The product delivered is defective or damaged upon receipt.

• The product received is not as described on our website.

• For certain electricals, smartphones, or laptops, items must be returned unopened and unused.

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Note:

• Customized or made-to-order furniture may not be eligible for full refunds unless defective.

• Refund requests must be made within 7 days of receiving the product.

• Contact our Customer Service via:

  • WhatsApp: 016-833 1386

• Provide your order number, photos of the product (if damaged), and reason for refund.

• Our team will review your request and provide instructions for returning the item.

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–14 business days.

• Refunds will be issued using the original payment method.

• Items damaged due to misuse, accidents, or improper installation.

• Products that have been customized or personalized (unless defective).

• Items returned after the 7-day window.

• Exchanges are subject to product availability.

• Contact us for exchange options if your item is defective or damaged.